Policies
Cancellation
Thank you for choosing our services. We have a 24 hour cancellation policy in place to ensure that we can adequately accommodate all of our clients' needs. If you need to cancel your appointment, please do so at least 24 hours in advance to avoid being charged 50% of the service fee. We would like to emphasize that we must receive a 72 hour notice for all extension services. In the event of a cancellation outside of that time frame, our cancellation policy fee will be enforced and you will not be able to reserve a new appointment until then the fee has been paid. We appreciate your understanding of the importance of keeping appointments and eagerly anticipate your return visit.
Unfortunately, missing a scheduled appointment will require payment of a no show fee before rescheduling can occur. This fee amounts to 50% of the services that were originally scheduled. Once the fee has been paid, you'll be able to schedule a new appointment. Until then, your profile will be put on hold, preventing you from booking online. We appreciate your understanding of the importance of keeping appointments and eagerly anticipate your return visit.
No Show
Late Arrivals
Unfortunately, if you exceed a 15 minute delay, we will need to reschedule your appointment. As we have other clients scheduled and we strive to provide the same level of service to them as we do to you.
Re-dos
We are sorry to hear about the miscommunication between you and your stylist regarding your desired look. Unfortunately, we do not issue refunds, but rest assured that we will do everything in our power to go above and beyond to make your hair goals a reality. Our team is dedicated to providing top-notch service and making sure you leave feeling confident and satisfied with your new style. Please don't hesitate to let us know if there's anything you were not fully satisfied with by contacting the salon and asking for a head of staff such as an owner or a manager present that day.
Pricing & Payments
Please note that as a guest, you are fully responsible for the payment of all services. All prices are subject to change. To make your checkout process run smoothly, you have the option of putting a card on file or adding money to your account. It's important to keep in mind that we do accept all forms of payment, including all major credit and debit cards, Apple Pay, as well as cash or check. So, you can choose the payment method that works best for you.
Text Notifications and Reminders
1. When you OPT in to our Text messages, you are confirming that you would like to receive appointment reminders, and this will also let you message us if you have any questions or would like to reach out to us via text.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS
message "STOP" to us, we will send you an SMS message to confirm that you have been
unsubscribed. After this, you will no longer receive SMS messages from us. If you want to
join again, sign up as you did the first time, and we will start sending SMS messages to
you again.
3. If you are experiencing issues with the messaging program, you can reply with the
keyword HELP for more assistance, or you can get help directly at salontwoonezero@gmail.com
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and
to us from you. {message frequency}. If you have any questions about your text plan or data
plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: https://salon210stl.com/policies
Privacy Policy
Salon Two One Zero values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We may collect the following types of personal information:
• Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and payment details when booking an appointment or purchasing products.
• Technical Data: IP address, browser type, device information, and browsing activity collected through cookies and similar technologies.
• Appointment & Service Information: Preferences, history, and notes related to your salon visits.
• Communication Data: Messages or inquiries sent through our website, social media, or email.
2. How We Use Your Information
We use your information to:
• Provide and manage salon services, including scheduling appointments.
• Process payments and transactions securely.
• Improve our website and user experience.
• Send promotional emails, special offers, and salon updates (you can opt-out anytime).
• Respond to customer inquiries and provide support.
• Comply with legal obligations and protect against fraud.
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
• Service Providers: Third-party tools (such as booking software or payment processors) that help us operate our business.
• Legal Authorities: When required by law or to protect our business.
• Business Transfers: If Salon Two One Zero undergoes a sale, merger, or restructuring.
4. Data Security
We implement industry-standard security measures to protect your personal information.
5. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of the data we store about you.
To exercise these rights, contact us at salontwoonezero@gmail.com
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies separately.